Start the conversation
What do your customers want? What do they say about your business? How can you improve the customer experience?
Let your customers drive the dialogue with our closed loop feedback solution and engage them to drive experience excellence, improve loyalty, and drive positive business outcomes. Closed Loop Feedback helps you measure customer satisfaction and act on what you’re hearing in the moment.
Reach out to customers automatically to capture in the moment feedback at those critical interactions, with hot alerts notifying you of an unhappy customer
Role-based portal providing oversight and management of hot alerts, including built-in escalation and survey follow-up
Role-based, interactive dashboards allowing individual agent and team performance measurement and analysis
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