{"id":1250,"date":"2021-11-09T10:00:26","date_gmt":"2021-11-09T10:00:26","guid":{"rendered":"https:\/\/www.tivian.com\/uk\/?p=1250"},"modified":"2023-03-17T13:44:15","modified_gmt":"2023-03-17T13:44:15","slug":"how-to-shift-from-annual-to-continuous-listening","status":"publish","type":"post","link":"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/","title":{"rendered":"How to shift from annual to continuous listening in 4 simple steps"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">Traditionally, businesses have listened to employees once a year through an annual engagement survey. But in today\u2019s world, this is simply not enough. Regularly listening to employees and acting on their feedback:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Boosts engagement, efficiency, and innovation<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Underpins greater agility and competitiveness<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Demonstrates that you value employee opinion, increasing employees\u2019 sense of belonging and motivation.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">This is why supplementing an annual survey with a more regular collection of feedback is crucial. Continuous listening allows you to take more regular action to improve the employee experience. This post contains four steps that will help you build an effective continuous listening strategy.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Step 1 &#8211; Get senior buy-in<\/b><\/h2>\n<p><span style=\"font-weight: 400\">Continuous listening needs to be driven by the organisation\u2019s leaders, so you must get senior buy-in before developing your strategy.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Given that data and numbers are the language of executives, you\u2019ll need to show the benefits of continuous listening to the organisation and specific areas where it can drive impact.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Here are some benefits of continuous listening:<\/span><\/p>\n<p><strong>#1 Improved employee experience, engagement, and retention<\/strong><\/p>\n<p><span style=\"font-weight: 400\">Most executives realise that employee experience is vital to their business. Unfortunately, few report that their organisation is great at building a great employee experience.<\/span><\/p>\n<p><span style=\"font-weight: 400\">A continuous listening programme optimises the employee experience and improves engagement. It leads to increased productivity and reduced absenteeism.<\/span><\/p>\n<p><span style=\"font-weight: 400\">It\u2019s no secret that engaged employees are more productive. A study shows that engaged employees increase a <\/span><a href=\"https:\/\/news.gallup.com\/poll\/241649\/employee-engagement-rise.aspx\"><span style=\"font-weight: 400\">company\u2019s profitability by up to 21%.<\/span><\/a><\/p>\n<p><a href=\"https:\/\/info.tivian.com\/en-gb\/employee-experience-listening-strategy-toolkit\"><span style=\"font-weight: 400\">Learn how to understand your employee experience with our toolkits.<\/span><\/a><\/p>\n<p><strong>#2 Accurate insights and faster reaction speed<\/strong><\/p>\n<p><span style=\"font-weight: 400\">With continuous listening, executives can base crucial decisions on real-time data. It allows managers to take action to combat challenges or harness opportunities quickly.<\/span><\/p>\n<p><span style=\"font-weight: 400\">These benefits should make seniors see the importance of continuous listening to the organisation.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Step 2 &#8211; Establish your goals<\/b><\/h2>\n<p><span style=\"font-weight: 400\">Once seniors are on board, it\u2019s time to establish your goal(s). This should include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">What you want continuous listening to achieve<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">What you\u2019ll do to show employees that you\u2019re committed to hearing and acting on the feedback they give<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">How you\u2019ll collect feedback and work on it<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">What executives, managers, and employees need to do to ensure the strategy succeeds<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><b>Step 3 &#8211; Set up a clear process and execute<\/b><\/h2>\n<p><span style=\"font-weight: 400\">Your continuous listening strategy is at its best when it provides the insights needed at the right time. It is important to set up a clear process which will include the frequency of surveys, the questions to be asked, the communication plan and action strategy.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Once you have a clear process agreed you need to ensure that employees recognise the value of feedback initiatives and are keen to participate.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Step 4 &#8211; Turn feedback into action<\/b><\/h2>\n<p><span style=\"font-weight: 400\">If all employees do is give feedback without seeing action taken, they\u2019ll suffer from survey fatigue. So you need to act on the feedback you receive.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Of course, it\u2019s impossible to act on everything, or to take action as quickly as employees may like. But it\u2019s important that you acknowledge feedback and note where actions cannot be taken.<\/span><\/p>\n<p><span style=\"font-weight: 400\">It is also important to set expectations in relation to the cadence of action to ensure employees do not feel that their feedback is being ignored. The following tips will help you turn continuous feedback into effective action:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Ensure executives are committed to sharing and acting on feedback<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Make commitments on feedback channels and surveys of how you\u2019ll use feedback, and stick to these<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Take action on feedback as soon as practical<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Communicate frequently with staff about actions taken on feedback received, and where actions cannot be taken, the reasons why<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><b>Conclusion<\/b><\/h2>\n<p><span style=\"font-weight: 400\">Implementing a continuous listening strategy is better than implementing just an annual survey. With the right platform, you can capture the correct data at the right time to drive meaningful change and achieve business objectives.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Improve your employee experience with our flexible listening software. Tivian makes it easy to measure employee feedback, identify key trends, and take meaningful action.<\/span><\/p>\n<p><a href=\"https:\/\/info.tivian.com\/en-gb\/ex-product-tour\"><span style=\"font-weight: 400\">Book a product tour today, and let\u2019s help your organisation.<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Traditionally, businesses have listened to employees once a year through an annual engagement survey. But in today\u2019s world, this is simply not enough. Regularly listening to employees and acting on their feedback: Boosts engagement, efficiency, and innovation Underpins greater agility and competitiveness Demonstrates that you value employee opinion, increasing employees\u2019 sense of belonging and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1251,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[13,19],"tags":[],"class_list":["post-1250","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-employee-engagement"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to shift from annual to continuous listening in 4 simple steps<\/title>\n<meta name=\"description\" content=\"Regular employee engagement boosts business performance. Here\u2019s how to shift from annual to continuous listening to gather regular feedback.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to shift from annual to continuous listening in 4 simple steps\" \/>\n<meta property=\"og:description\" content=\"Regular employee engagement boosts business performance. Here\u2019s how to shift from annual to continuous listening to gather regular feedback.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/\" \/>\n<meta property=\"og:site_name\" content=\"Tivian UK\" \/>\n<meta property=\"article:published_time\" content=\"2021-11-09T10:00:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-03-17T13:44:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.tivian.com\/uk\/wp-content\/uploads\/sites\/9\/2022\/03\/How-to-shift-from-annual-to-continuous-listening-in-4-simple-steps.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"854\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"How to shift from annual to continuous listening in 4 simple steps\",\"datePublished\":\"2021-11-09T10:00:26+00:00\",\"dateModified\":\"2023-03-17T13:44:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/\"},\"wordCount\":688,\"publisher\":{\"@id\":\"https:\/\/www.tivian.com\/uk\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.tivian.com\/uk\/wp-content\/uploads\/sites\/9\/2022\/03\/How-to-shift-from-annual-to-continuous-listening-in-4-simple-steps.jpeg\",\"articleSection\":[\"Blog\",\"Employee Engagement\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/\",\"url\":\"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/\",\"name\":\"How to shift from annual to continuous listening in 4 simple steps\",\"isPartOf\":{\"@id\":\"https:\/\/www.tivian.com\/uk\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.tivian.com\/uk\/wp-content\/uploads\/sites\/9\/2022\/03\/How-to-shift-from-annual-to-continuous-listening-in-4-simple-steps.jpeg\",\"datePublished\":\"2021-11-09T10:00:26+00:00\",\"dateModified\":\"2023-03-17T13:44:15+00:00\",\"description\":\"Regular employee engagement boosts business performance. Here\u2019s how to shift from annual to continuous listening to gather regular feedback.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/#primaryimage\",\"url\":\"https:\/\/www.tivian.com\/uk\/wp-content\/uploads\/sites\/9\/2022\/03\/How-to-shift-from-annual-to-continuous-listening-in-4-simple-steps.jpeg\",\"contentUrl\":\"https:\/\/www.tivian.com\/uk\/wp-content\/uploads\/sites\/9\/2022\/03\/How-to-shift-from-annual-to-continuous-listening-in-4-simple-steps.jpeg\",\"width\":1280,\"height\":854},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.tivian.com\/uk\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How to shift from annual to continuous listening in 4 simple steps\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.tivian.com\/uk\/#website\",\"url\":\"https:\/\/www.tivian.com\/uk\/\",\"name\":\"Tivian UK\",\"description\":\"Intelligent Experience Management. Capture and harness experience data to drive business listening, deeper insights, and better decision-making.\",\"publisher\":{\"@id\":\"https:\/\/www.tivian.com\/uk\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.tivian.com\/uk\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.tivian.com\/uk\/#organization\",\"name\":\"Tivian UK\",\"url\":\"https:\/\/www.tivian.com\/uk\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.tivian.com\/uk\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.tivian.com\/uk\/wp-content\/uploads\/sites\/9\/2022\/01\/TIVIAN_logo_charcoal_RGB.png\",\"contentUrl\":\"https:\/\/www.tivian.com\/uk\/wp-content\/uploads\/sites\/9\/2022\/01\/TIVIAN_logo_charcoal_RGB.png\",\"width\":2089,\"height\":418,\"caption\":\"Tivian UK\"},\"image\":{\"@id\":\"https:\/\/www.tivian.com\/uk\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"\",\"url\":\"https:\/\/www.tivian.com\/uk\/author\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to shift from annual to continuous listening in 4 simple steps","description":"Regular employee engagement boosts business performance. Here\u2019s how to shift from annual to continuous listening to gather regular feedback.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/","og_locale":"en_US","og_type":"article","og_title":"How to shift from annual to continuous listening in 4 simple steps","og_description":"Regular employee engagement boosts business performance. Here\u2019s how to shift from annual to continuous listening to gather regular feedback.","og_url":"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/","og_site_name":"Tivian UK","article_published_time":"2021-11-09T10:00:26+00:00","article_modified_time":"2023-03-17T13:44:15+00:00","og_image":[{"width":1280,"height":854,"url":"https:\/\/www.tivian.com\/uk\/wp-content\/uploads\/sites\/9\/2022\/03\/How-to-shift-from-annual-to-continuous-listening-in-4-simple-steps.jpeg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Written by":"","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/#article","isPartOf":{"@id":"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/"},"author":{"name":"","@id":""},"headline":"How to shift from annual to continuous listening in 4 simple steps","datePublished":"2021-11-09T10:00:26+00:00","dateModified":"2023-03-17T13:44:15+00:00","mainEntityOfPage":{"@id":"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/"},"wordCount":688,"publisher":{"@id":"https:\/\/www.tivian.com\/uk\/#organization"},"image":{"@id":"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/#primaryimage"},"thumbnailUrl":"https:\/\/www.tivian.com\/uk\/wp-content\/uploads\/sites\/9\/2022\/03\/How-to-shift-from-annual-to-continuous-listening-in-4-simple-steps.jpeg","articleSection":["Blog","Employee Engagement"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/","url":"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/","name":"How to shift from annual to continuous listening in 4 simple steps","isPartOf":{"@id":"https:\/\/www.tivian.com\/uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/#primaryimage"},"image":{"@id":"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/#primaryimage"},"thumbnailUrl":"https:\/\/www.tivian.com\/uk\/wp-content\/uploads\/sites\/9\/2022\/03\/How-to-shift-from-annual-to-continuous-listening-in-4-simple-steps.jpeg","datePublished":"2021-11-09T10:00:26+00:00","dateModified":"2023-03-17T13:44:15+00:00","description":"Regular employee engagement boosts business performance. Here\u2019s how to shift from annual to continuous listening to gather regular feedback.","breadcrumb":{"@id":"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/#primaryimage","url":"https:\/\/www.tivian.com\/uk\/wp-content\/uploads\/sites\/9\/2022\/03\/How-to-shift-from-annual-to-continuous-listening-in-4-simple-steps.jpeg","contentUrl":"https:\/\/www.tivian.com\/uk\/wp-content\/uploads\/sites\/9\/2022\/03\/How-to-shift-from-annual-to-continuous-listening-in-4-simple-steps.jpeg","width":1280,"height":854},{"@type":"BreadcrumbList","@id":"https:\/\/www.tivian.com\/uk\/how-to-shift-from-annual-to-continuous-listening\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.tivian.com\/uk\/"},{"@type":"ListItem","position":2,"name":"How to shift from annual to continuous listening in 4 simple steps"}]},{"@type":"WebSite","@id":"https:\/\/www.tivian.com\/uk\/#website","url":"https:\/\/www.tivian.com\/uk\/","name":"Tivian UK","description":"Intelligent Experience Management. Capture and harness experience data to drive business listening, deeper insights, and better decision-making.","publisher":{"@id":"https:\/\/www.tivian.com\/uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.tivian.com\/uk\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.tivian.com\/uk\/#organization","name":"Tivian UK","url":"https:\/\/www.tivian.com\/uk\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.tivian.com\/uk\/#\/schema\/logo\/image\/","url":"https:\/\/www.tivian.com\/uk\/wp-content\/uploads\/sites\/9\/2022\/01\/TIVIAN_logo_charcoal_RGB.png","contentUrl":"https:\/\/www.tivian.com\/uk\/wp-content\/uploads\/sites\/9\/2022\/01\/TIVIAN_logo_charcoal_RGB.png","width":2089,"height":418,"caption":"Tivian UK"},"image":{"@id":"https:\/\/www.tivian.com\/uk\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"","url":"https:\/\/www.tivian.com\/uk\/author\/"}]}},"_links":{"self":[{"href":"https:\/\/www.tivian.com\/uk\/wp-json\/wp\/v2\/posts\/1250","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tivian.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tivian.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tivian.com\/uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tivian.com\/uk\/wp-json\/wp\/v2\/comments?post=1250"}],"version-history":[{"count":0,"href":"https:\/\/www.tivian.com\/uk\/wp-json\/wp\/v2\/posts\/1250\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tivian.com\/uk\/wp-json\/wp\/v2\/media\/1251"}],"wp:attachment":[{"href":"https:\/\/www.tivian.com\/uk\/wp-json\/wp\/v2\/media?parent=1250"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tivian.com\/uk\/wp-json\/wp\/v2\/categories?post=1250"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tivian.com\/uk\/wp-json\/wp\/v2\/tags?post=1250"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}