{"id":1338,"date":"2022-04-12T10:10:19","date_gmt":"2022-04-12T10:10:19","guid":{"rendered":"https:\/\/www.tivian.com\/uk\/?p=1338"},"modified":"2023-10-13T09:41:50","modified_gmt":"2023-10-13T09:41:50","slug":"use-cases-implementing-employee-feedback-platform","status":"publish","type":"post","link":"https:\/\/www.tivian.com\/uk\/use-cases-implementing-employee-feedback-platform\/","title":{"rendered":"The 10 best use cases for implementing an employee feedback platform"},"content":{"rendered":"

Employee feedback is commonly gathered as part of annual surveys but its true value should be recognised and leveraged more effectively, as the opinions and feelings of your staff are hugely influential for your company\u2019s culture, employee experience and, ultimately, success. Feedback tools help HR teams to be more proactive and strategic. We explore the best use cases for implementing an employee feedback platform.\u00a0\u00a0<\/span><\/p>\n

Why should HR teams implement an employee feedback platform?<\/span><\/h2>\n

There are various reasons for using an employee feedback platform, from time-saving and efficiency benefits to insights and analytical possibilities offered. Overall, leveraging feedback tools give HR teams greater scope for improving employee engagement.<\/p>\n

<\/span><\/span>\"Learn<\/a><\/p>\n

How can an employee feedback platform impact employee retention?\u00a0<\/span><\/h2>\n

In an era of work where loyalty is hard to gain or guarantee from both sides of the employee-employer relationship, attracting and retaining top talent is difficult. Developing a workplace environment that\u2019s engaging, inclusive and empowering should be a top priority. An employee feedback platform can play a key role by helping you efficiently gather feedback and gain meaningful insights to <\/span>improve your company culture<\/span><\/a> and employee experience<\/span>.<\/span><\/p>\n

A <\/span><\/i>2021 isolved repor<\/span><\/i><\/a>t revealed that 92% of HR leaders set employee experience as a top priority.<\/span><\/i><\/p><\/blockquote>\n

The best use cases for an employee feedback platform<\/span><\/h2>\n

Although the main objective of gaining employee feedback is to identify what your company (and its people and processes) is doing well, where it\u2019s underperforming and how it can address issues and make improvements, an employee feedback platform can be used for a range of purposes in various scenarios, to feed into employee engagement and experience optimisation. Below we\u2019ve outlined our 10 top use cases to consider.<\/span><\/p>\n

1. Introducing new software<\/span><\/h3>\n

In today\u2019s ever-changing world of work, digital transformation is rife. From moving processes and operations to the cloud to accommodating a hybrid working model, companies are continuously updating their tech stacks and introducing new software. And this can be a disruptive time, as staff get used to new tools and technology, and different processes. Encouraging employee feedback about new software can make the transition smoother and identify potential issues or risks, or where reassurance or alignment may be needed.<\/span><\/p>\n

2. Change management<\/span><\/h3>\n

Changes in technology can create uncertainty over jobs or how roles will be affected or adapted. Change needs to be managed delicately but efficiently. Gaining feedback about technological, departmental or hierarchical change, as a result of leadership decisions, can inform project management, personnel decisions and where staff communication could be clearer.\u00a0<\/span><\/p>\n

3. Temperature checks of employee engagement<\/span><\/h3>\n

\"\"<\/p>\n

Many employee feedback platforms and survey tools give HR teams a quick and easy way to gain insights and updates on employee satisfaction at any time. These are usually in the form of \u201cpulse surveys\u201d, for regular temperature checks on the feelings amongst the workforce, with numbered scales for questions and, where necessary, text fields for accompanying detail.\u00a0<\/span><\/p>\n

4. 360 feedback<\/span>\u00a0<\/span><\/h3>\n

To engage employees in this hybrid world of work, managers need to pay particular attention to developing soft skills such as empathy, compassion and humility. A 360 feedback process enables managers to build self awareness and better understand their strengths and areas for improvement.<\/span><\/p>\n

5. Project, campaign or event management and optimisation\u00a0<\/span><\/h3>\n

Feedback on how well a project or campaign has been run, or maybe how an event has gone, can offer teams key learnings for future activities. You can leverage tools to automate surveys and invites for feedback, with responses being collated and data being gathered seamlessly.\u00a0<\/span><\/p>\n

6. Recognition and development\u00a0<\/span><\/h3>\n

There are employee experience tools<\/a><\/span>\u00a0<\/span>that enable employers to gather and analyse quantitative and qualitative feedback from within the organisation about individuals’ performance in line with company goals, values and team\/role competencies, which can be used to recognise skills, achievements and proficiency of staff members (including via peer praise), track progress and steer development.<\/span><\/p>\n

7. Inclusion and diversity initiatives<\/span><\/h3>\n

In a fast-evolving workplace culture, prioritising diversity and inclusion is a must. Are you fostering a working environment that promotes tolerance and equality? How well are you doing compared with other companies in your sector?<\/span><\/p>\n

Collecting demographic intel, doing market research and carrying out internal surveys will inform your diversity and inclusion initiatives<\/span>. <\/span>Leverage<\/span> feedback tools to reveal whether certain departments are too homogeneous and in need of diversification and where you have gaps, and help you set SMART goals and measure the initiatives\u2019 progress.<\/span><\/p>\n

8. Employee wellbeing programmes\u00a0<\/span><\/h3>\n

A strong focus on employee wellbeing is vital for today\u2019s employers with a spotlight firmly on mental health, work-life balance and stress management. There are <\/span>four dimensions of wellbeing<\/span><\/a>: mental, physical, emotional and financial.\u00a0<\/span><\/p>\n

A recent <\/span><\/i>McKinsey report<\/span><\/i><\/a> revealed that 85% of employees surveyed said that mental health benefits were a key consideration when applying for jobs.<\/span><\/i><\/p><\/blockquote>\n

Using an employee feedback platform to learn about staff feelings and what the company can do to improve wellbeing, will show your commitment to the cause, give you inspiration for rolling out plans, from financial advice to social events and mindfulness sessions, and enable you to measure the impact.\u00a0<\/span><\/p>\n

9. Employee engagement and experience transformation\u00a0<\/span><\/h3>\n

There are key touchpoints in the <\/span>employee lifecycle<\/span><\/a> where an employee feedback platform can be used to increase organisational understanding of experience gaps at different lifecycle stages and take actions at different levels to close the gaps. Transforming the employee experience through gaining key feedback and engagement initiatives can lead to:<\/span><\/p>\n