20 years in the making. Questback for Enterprise (EFS) becomes Tivian - the leader in intelligent experience management.

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Customer Lifecycle

Build brand advocacy and customer loyalty by understanding and improving experiences across the customer journey

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Improve the moments that matter

In today’s world, brands are built not through marketing but the delivery of exceptional customer experiences. Every interaction with your current or potential customer is an opportunity to build brand advocacy and customer loyalty. Still, it also presents a risk that you create a detractor who negatively impacts your business.

Having a solution that helps you better understand your customer journey, both from your customers’ perspective and your employees, will allow you to deliver a customer experience that will drive business growth. Identity critical moments that matter, capture customer feedback and insights, and act fast to fix individual customer issues and route out systemic customer experience failures.

Take your customer experience to the next level

Feedback when it matters

Configurable solution that allows you to identify the moments that matter and automatically capture insights that will enable you to transform your customer experience

Real-time notifications

Automatic notifications, in-built escalation workflows, and comprehensive case management mean you can manage an issue through to resolution and follow-up surveys let you see if you’ve turned a detractor into a brand advocate

Employee ideation

Let the people who know your customers best ideate on ways to fix recurrent issues and improve the customer experience

Role-based dashboards

Get a clear picture of how you are doing in your journey to transform the customer experience with KPI tracking, trend analysis, and case management overviews

Build long-lasting customer relationships using Tivian's intelligent insights

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Get intelligent experience insights

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