![](https://www.tivian.com/us/wp-content/uploads/sites/8/2022/06/rawpixel-id-511746_person_phone-1.png)
The Challenge
Recruitment agency, Randstad, started measuring customer satisfaction in 2007. Their initial aim was to measure it comparably over the years and anchor it as a KPI at the company. Since a telephone survey would’ve been very costly, Randstad started looking for a suitable provider for online surveys.