CX Analytics

Better understand the impact of your customer experience initiatives and learn more about your customers to deliver personalized experiences

Let's talk

Gain a deeper understanding of your customers

Meet the ever-increasing demands of your customers by understanding their wants and needs and predicting the impact their experiences with your organization have on their behavior. A change in your customer experience program could lead to reduced customer churn or higher customer value. Customers behave differently and require different experiences to develop brand loyalty and advocacy.

Standard reporting and analytics will not give you the insights you need to answer these questions. Relying on lagging indicators means you will never be ahead of the game. Tivian’s CX analytics combines cutting-edge technology, data science, and people-centric design to bring you the insights you need. From advanced segmentation to predictive analytics, we can help you extract even more insights from your experience and financial and operational data.

Harness your customer data to gain meaningful and actionable insights

Financial impact analysis

Easily quantify the financial impact of your experience programs by understanding the effects on key performance indicators such as customer acquisition, retention, and customer value

Predictive analysis

Stop being reactive, start thinking ahead; deliver exceptional customer experiences, predict sales, and establish loyalty

Driver analysis

Identify the experiences that have the most significant impact on your customer’s behavior so you can focus your time where improvement matters most

Customer segmentation and persona analysis

Better understand the types of customers you have to deliver more tailored and personalized experiences

Group comparisons

Use dashboards and heatmaps to help you spot correlations and trends across your customer base and configure them to include your most important customer data

Enhance your customer value with Tivian's CX Analytics

Get started today

Learn more about intelligent experience management

Request a demo