Better understand the impact of your customer experience initiatives and learn more about your customers to deliver personalized experiencesLet's talk
Meet the ever-increasing demands of your customers by understanding their wants and needs and predicting the impact their experiences with your organization have on their behavior. A change in your customer experience program could lead to reduced customer churn or higher customer value. Customers behave differently and require different experiences to develop brand loyalty and advocacy.
Standard reporting and analytics will not give you the insights you need to answer these questions. Relying on lagging indicators means you will never be ahead of the game. Tivian’s CX analytics combines cutting-edge technology, data science, and people-centric design to bring you the insights you need. From advanced segmentation to predictive analytics, we can help you extract even more insights from your experience and financial and operational data.
Easily quantify the financial impact of your experience programs by understanding the effects on key performance indicators such as customer acquisition, retention, and customer value
Stop being reactive, start thinking ahead; deliver exceptional customer experiences, predict sales, and establish loyalty
Identify the experiences that have the most significant impact on your customer’s behavior so you can focus your time where improvement matters most
Better understand the types of customers you have to deliver more tailored and personalized experiences
Use dashboards and heatmaps to help you spot correlations and trends across your customer base and configure them to include your most important customer data