Although the last mine will be closed in 2018, RAG has experienced continuous improvements in performance, engagement, and motivation, with a high participation rate of over 90%. For example, in 2013, 79% of employees answered “agree” or “strongly agree” in response to the statement, “I am proud to work for RAG.” In 2009, the equivalent score was 7% percentage points lower. Overall, every index value has either improved or stayed constant since the 2009 survey.
And significant improvements have been made in the indices for leadership quality within the company, climbing dramatically since alarmingly low values recorded in 2003. This is proof that a fundamental change in leadership culture has been achieved. Thanks to feedback and dialog, and the organizational development measures taken, as a result, RAG has decoupled the organizational and performance environment from the company’s challenging circumstances.