At the cutting-edge of experience data for over 20 years.
For 20 years, we’ve been helping our users to improve the customer and employee experience by gathering, understanding, and acting on feedback data to drive corporate effectiveness.
Now we’re using new technology to answer even more important questions, like how can we deepen the level of insight we provide? And how can we make that insight more accessible, actionable, and applicable to everyday business decisions?
Finding meaningful answers to these questions has led us to implement with many of the most innovative technologies available today to create intelligent experience management.
How our technology helps you
Available on multiple public clouds meaning you have the flexibility to deploy our platform in any cloud.
Gain competitive edge by subscribing to a platform with the best available technology.
Architectured for big tech trends
You need a tech partner that allows you to reduce the complexity of dealing with a new data set.
We are actively embedding the elastic, AI, big data, and IoT tech stack in the public cloud.
Security certifications from the leading cloud providers such as AWS and Azure.
Best in class service-availability.
Depth of insight
Connect to and integrate with any data source.
Collect structured and unstructured data from your CRM, your HR systems, as well as other experience feedback tools.
Get results in real-time.
Create customer configurations, workflows, or automations.
Use point-and-click, nocode tools to create apps and feedback loops.
Infuse any business process, application or other software with a feedback loop.
Scale the impact of your experts using knowledge engineering and artificial intelligence.
Automate data gathering, analysis and action planning.
Our systems collect and securely store ever more omnichannel data. And we understand how to make these volumes accessible and usable. We believe in the power that lies in removing data silos, in the ability to connect data from disparate sources, normalizing and interacting with it. All to ensure access to deeper connected insights and realize your data’s full potential.
The users and requests have exponentially scaled. It was 20 people seeking to interpret and understand the data, and now can be hundreds of thousands in just one company. From senior executives to the frontline worker, our dashboards are ready.
We are actively adding AI to EX and CX to simplify experience management. Improve and transform data collection, analysis, and follow-up through the power of machine learning. Get ready, it’s already here.
Where we are heading
Reveal dark data
Businesses collect mountains of feedback data using different surveys or listening tools. Most generated data is dark, unavailable for analysis when business users are making decisions. We are working to integrate and unify access to feedback data across tools, revealing customer and employee journeys.
Biometrics are next. Harness face recognition and emotion recognition and apply it to CX and EX to take understanding to a whole other level. It’s not with us yet, but it’s just a matter of time.
Tivian's complete suite of solutions helps organizations capture and act on insights from their employees, customers, and the market
Transform your company with our flexible solution, scalable to any listening program, from large-scale census surveys to continuous listening.