List of Sub-Processors
Tivian is currently engaging the following sub-processors to process personal data in its online services Discover XI (formerly EFS), Unipark, Leadership 360, Whistleblower and Qubie Web. Read the full list below.
| Sub-processor | Address | Location | Purpose of processing | Mandatory service |
|
Amazon Web Services EMEA Sarl |
38 Avenue John F. Kennedy, 1855 Luxembourg, Luxembourg |
EU |
Data hosting infrastructure Supplementary service (e.g. text analytics, entity recognition) |
Yes (EU customers) Optional as requested by customer |
| Amazon Web Services Inc. | 410 Terry Avenue North, Seattle, WA 98109-5210, USA | USA | Data hosting infrastructure | Optional as requested by customer |
| Atlassian Pty Ltd | Level 6, 341 George St, Sydney NSW 2000, Australia | EU | Support ticket system | Optional. In use for new customers and manual renewals as of the 1st of January 2024, if not objected by the individual customer. Optional for all other customers. |
| Cleverbridge GmbH | Gereonstr. 43-65, 50670 Cologne, Germany | EU | License payment processing | Yes, exclusively for Unipark license users |
| Google LLC | 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA | USA | Email and document management | Yes |
| Microsoft Ireland Operations Ltd. | One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland | EU | Supplementary service (e.g. text analytics, bot) | Optional as requested by customer |
| Okta Inc. (Auth0 LLC) | 301 Brannan Street, Suite 100, San Francisco, California 94107, USA | USA | Service provider for single-sign-on and SMS messaging | Optional as requested by customer |
| Read AI, Inc. | 999 Third Ave, Suite 3300, Seattle, WA 98104, USA | USA | Meeting assistant, used for recording, taking notes and summarizing meetings | No |
| Salesforce, Inc. | Salesforce Tower, 415 Mission Street, 3rd Floor San Francisco, CA 94105, USA | Japan | CRM platform | Yes |
| tyntec Ltd. | 20 Farringdon Street, London EC4A 4AB, United Kingdom | UK | SMS dispatching | Optional as requested by customer |
| Zendesk, Inc. | 989 Market St. San Francisco, CA 94103, USA | EU | Customer support platform | Yes |
In case processing of personal data with any of the above listed sub-processor is conducted outside the EU, Tivian relies on the European Commission’s adequacy decision (including via the EU-U.S. Data Privacy Framework (“DPF”), the UK extension to the EU-U.S. DPF, the Swiss-U.S. DPF) or Standard Contractual Clauses to ensure an adequate level of data protection.
The Tivian entity named as processor in the master agreement may use its affiliated group companies to process personal data which may be acting as sub-processors in the delivery of online services, professional services and associated support services:
The Tivian entity named as processor in the master agreement may use its affiliated group companies to process personal data which may be acting as sub-processors in the delivery of online services, professional services and associated support services:
| Sub-processor | Address | Location | Mandatory service |
| Tivian XI GmbH | Christophstr. 15-17, 50670 Cologne, Germany | EU | Yes |
| Tivian AS | Haakon VIIs gate 2, 0161 Oslo, Norway | Norway | Optional for EU & UK customers |
| Tivian Ltd | 2 Minster Court, London EC3R 7BB, United Kingdom | UK | Yes |
| Tivian Inc | 2028 E Ben White Blvd, Ste 240-2650, Austin, TX 78741, USA | USA | Optional for EU & UK customers |
| Crossover Markets, Inc. | 2028 E Ben White Blvd, Ste 240-2650, Austin, TX 78741, USA | USA |
Yes Recruiting, HR services. Staffing affiliate with global workforce |
| ESW Operations, LLC | 2028 E Ben White Blvd, Ste 240-2650, Austin, TX 78741, USA | EU |
Yes Kayako support platform |
