Build trust and loyalty with your customer base with our responsive CX platform designed to elevate every step of the buyer’s experience
Tivian’s flexible, scalable platform can support all of your experience management programmes, from annual customer satisfaction to targeted, event-driven follow-ups.
Improve every aspect of the customer experience. From annual customers satisfaction, to touchpoint tracking through to closed loop feedback, manage all of your CX programmes from one easy-to-use platform.
Every organisation is unique. Whatever your size, structure, strategy, or goals, we configure our solution to meet your needs, from the design of the interface through to dashboards and reporting.
Break down information silos for a more complete picture of your customer.
Give your managers the capabilities and the insights they need to improve the customer experience.
Persona based dashboards ensure your users are only seeing the information relevant to them, from single location dashboards through to full organizational CX performance ones.
Get automated alerts on negative feedback so you can reach out and solve the problem before it leaves a lasting impression.
Harness the insights of your employees to identify new and improved ways of delivering exceptional customer experiences.
Listen to your customers at every stage as they interact with your business and use insights to curate an experience that keeps them coming back.
Tivian’s Salespulse is a native Salesforce app that enables you to maximize the returns of your sales teams’ efforts while continuously improving the customer experience.
Make data-driven decisions by using intelligent insights to refine and improve your customer experience strategy.
