Build brand advocacy and customer loyalty by understanding and improving experiences across the customer journey
In today’s world, brands are built not through marketing but the delivery of exceptional customer experiences. Every interaction with your current or potential customer is an opportunity to build brand advocacy and customer loyalty. Still, it also presents a risk that you create a detractor who negatively impacts your business.
Having a solution that helps you better understand your customer journey, both from your customers’ perspective and your employees, will allow you to deliver a customer experience that will drive business growth. Identify critical moments that matter, capture customer feedback and insights, and act fast to fix individual customer issues and route out systemic customer experience failures.
Configurable solution that allows you to identify the moments that matter and automatically capture insights that will enable you to transform your customer experience
Automatic notifications, in-built escalation workflows, and comprehensive case management mean you can manage an issue through to resolution and follow-up surveys let you see if you’ve turned a detractor into a brand advocate
Let the people who know your customers best ideate on ways to fix recurrent issues and improve the customer experience
Get a clear picture of how you are doing in your journey to transform the customer experience with KPI tracking, trend analysis, and case management overviews
Tivian’s Salespulse is a native Salesforce app that enables you to maximize the returns of your sales teams’ efforts while continuously improving the customer experience.
Make data-driven decisions by using intelligent insights to refine and improve your customer experience strategy.
Build trust with your customer base with our responsive platform designed to elevate every step of the buyer’s experience.
