Since the implementation of the variable remuneration system in 2002, an annual 180-degree feedback survey has been used to evaluate a minimum of 800 feedback recipients, based on around 7,000 pieces of feedback. The allocation of feedback providers and recipients was decentralised, while the feedback evaluation was conducted automatically and centrally. “This makes the process as convenient and effortless as possible,” says Bergmann.
In addition to 180-degree feedback surveys, RAG uses Tivian’s software to run company-wide employee surveys, as well as ad hoc projects, team checks, and internal customer surveys. “Without this feedback, we wouldn’t be able to take action as quickly,” says Bergmann. Over the years, these survey results have been used to take the necessary organisational and leadership development steps to achieve a fundamental cultural change within RAG.