Helping our customers gather, understand, and act on experience data.
For 20 years, we’ve been helping our users improve their corporate effectiveness by collecting customer and employee experience data, understanding, and acting on experience data. We are innovators in our industry, moving from passive experience management to proactive intelligent experience management. We use emerging technology to offer a complete view of the employee and customer journey to help drive corporate effectiveness.
We believe that every organisation should have the tools they need to listen, learn, and adapt. And that every customer and employee should be able to make themselves heard.
We’re a global team of technologists and domain experts who believe in the transformational power of experience data and the value it delivers to our customers, allowing them to understand and take action on the insights.
We’re working together to redefine the role of feedback in business and society by helping organisations gather, understand, and act on experience data.
We’re deploying cutting-edge technologies like knowledge engineering and artificial intelligence to make feedback more accessible, less intrusive, more intelligent, and more available to everyone who needs it.
And we’re already experimenting with new sources of insight, like biometric data, facial expressions, and natural language processing, to deepen our insights and make them more applicable to everyday business decisions.
We’ve spent 20 years building partnerships with the world’s leading technology, consulting, and research companies. By joining our partner ecosystem, you get full access to our technology and expertise as well as our partners’.