Find out what our experts have to say about the latest happenings in employee and customer experience and market research.
Traditionally, businesses have listened to employees once a year through an annual engagement survey. But in today’s world, this is simply not enough. Regularly
To provide the best employee experience, employers have to understand the employee lifecycle. This is the journey employees go through from considering an employer, to
Understanding the views of customers and prospects has never been more important, making market research central to every successful business. However, at a time
Motivated, engaged employees are essential for a well-functioning National Health Service that delivers a high level of patient care. Two quotes sum up the
In recruitment, every candidate counts. Mining candidate feedback can be the key to improving your recruitment process. Did you know you could be sitting on
Times have changed – mystery shopping is no longer the most effective way of assessing employee integrity, customer experience and collecting ‘real world’ customer feedback,
Market Research professionals are going through a period where they have to adapt to a new paradigm on what feels like an annual basis. With
Organisations today understand the importance of employee engagement to business success. Engaged staff are more productive and are more likely to stay with the company
Over two thirds (69%) of managers in a recent survey admit they often feel uncomfortable when giving feedback to employees. Nearly four out of 10
On November 4, 2021, Tivian announced its strategic acquisition of GuideSpark. Tivian is regarded as the leader in employee experience management, while GuideSpark is the pioneer
There are a variety of reasons why you can’t disregard Employee Engagement these days. First off, for many organisations, employees constitute the biggest part of
A high employee retention rate has a major positive effect on any organisation. The longer your employees stay with you the more you’ll benefit from
Market research panels are an important source of ongoing insight both for agencies and brands. They provide an effective way of gathering feedback to support
2020 transformed the workplace, with the pandemic and lockdowns forcing businesses to shut offices and embrace remote working overnight. Many staff has now not been
The global pandemic and lockdowns transformed how (and where) the majority of us work. Even after restrictions eased and people returned to offices, it was
As we move into the new world of work managers face a new set of challenges, making it vital to equip them to thrive in
In today’s knowledge-based economy, more and more businesses drive innovation and set themselves apart thanks to their people’s skills and experience. That makes having engaged
According to research by Deloitte, 87 percent of organisations cite culture and engagement amongst their top challenges. A key part of addressing these challenges, and creating
Responding to staff feedback and taking action is the most important part of running an employee survey. In spending time providing feedback, employees will expect
Employee engagement (EE) has never been more vital to business performance – and our series on getting started with engagement aims to help organisations build
In our blog series on employee engagement, we’ve covered everything organisations need to know to create an effective strategy and design and run surveys. The next
Understanding employee engagement levels – and driving improvements – starts with listening to your people and collecting their feedback. It’s therefore vital that the surveys
In today’s knowledge-based economy, more and more businesses drive innovation and set themselves apart thanks to their people’s skills and experience. That makes having engaged
