Scope focuses on listening and acting on feedback



Disability equality charity Scope focuses on listening and acting on feedback to improve its services. It was held back by a need to commission research from external suppliers as it lacked its own panel platform.


By building an accessible, automated panel research platform built on Tivian, Scope has created a complete solution based on every panelist’s needs. It is now simpler to test and check all the content and services it creates with its panel, ensuring they meet the needs of disabled people, while ending the use of external agencies and successfully launching its own consultancy offering


With Tivian, Scope can listen more effectively to its panelists, involving them in the co-creation and co-production of services and content, with a flexible approach that spans all types of research. Automation has halved the time taken to run projects, reduced market research costs, and allowed Scope to do more by expanding its panel to meet the needs of an increasingly digital-first world. The platform is being extended to gather EX insights from employees and volunteers for the very first time.

We’ve grown to have one of the biggest panels in the third sector, but what’s more important to me is that we can disrupt the industry – with an accessible platform everyone has a voice. Tivian has really supported us, both through the flexibility of the technology and through the open relationships we’ve built with the team.”

Wayne Laws

Customer and Market Insight Manager at Scope

Improve your employee experience

Employee Engagement

High levels of employee engagement lead to better business performance, making it crucial to measure, analyze/analyse, and continuously improve and mobilize your workforce.

Market Research

Conduct sophisticated market research with our highly-flexible platform with dynamic dashboards and panels, adaptable to suit almost any project, no matter how complex.

Let’s talk

Get intelligent experience insights