Find out what our experts have to say about the latest happenings in employee and customer experience and market research.
In this employee engagement vs employee experience article, we look at the key differences, the fundamentals of the concepts and why they’re so important for
The world of work is changing and employees have come to expect more from their employers when it comes to their overall career satisfaction. But
Younger generations in particular want to work independently of time and place. However, the COVID-19pandemic, also changed what older generations want when it comes to
Strong leaders are vital to success in today’s team-based world of work. They need to be able to get the best out their people, help
Organisations understand that engaged employees are crucial to success. They are more motivated, productive, and innovative than their disengaged peers, take fewer sick days and
For businesses to thrive, they need strong leaders. No-one is born with all the skills required to lead. That’s why companies invest heavily in leadership
Your business culture is one of your most important assets. It can help you to boost employee retention and morale and support your hiring success.
Wellness is no longer just the preserve of yoga studios and health food shops. It’s a key business concern that business owners, managers and employers
Feedback-seeking behaviour has quickly become the norm in the changing working environment, indicating that feedback is no longer something that is simply endured by employees
With mounting pressure on HR teams to acquire and retain top talent, businesses are increasingly exploring the benefits of digital tools in supporting their efforts
As good employee engagement leads to better business performance, ongoing measurement, analysis, and improvement of your organisation’s employee engagement should be a priority. Although employee
Good company culture relies on open and honest communication. This is only really possible with an effective feedback process in place that empowers employees to
Employee feedback is commonly gathered as part of annual surveys but its true value should be recognised and leveraged more effectively, as the opinions and
The workplace is changing faster than any of us could’ve imagined just two or three years ago. The dizzying rate of transformation has made it
HR has long been focused on employee wellbeing, with the pandemic accelerating this trend. There’s a growing realisation of the link between positive wellbeing and
The old adage, ‘you can only improve what you can measure’ has led to undesirable side effects when it comes to employee engagement. One of
Employee wellbeing has seen a welcome increase in attention through the pandemic and beyond. In many cases organisations have moved from focusing on concepts such
Organisations understand the importance of the employee experience to retain and get the best from their people. In fact, 92% say it is a priority
Since no two employees are the same, it’s essential to create customised employee experiences to maintain an engaged workforce. However, to design successful employee
Over the last year lockdowns and the pandemic have dramatically changed how (and where) people work. This shift to remote working has had a
Company culture is vital to the success of every organisation. Understanding your culture and ensuring it matches your objectives, values and the needs of your
Traditionally, businesses have listened to employees once a year through an annual engagement survey. But in today’s world, this is simply not enough. Regularly
To provide the best employee experience, employers have to understand the employee lifecycle. This is the journey employees go through from considering an employer, to
Motivated, engaged employees are essential for a well-functioning National Health Service that delivers a high level of patient care. Two quotes sum up the
In recruitment, every candidate counts. Mining candidate feedback can be the key to improving your recruitment process. Did you know you could be sitting on
Organisations today understand the importance of employee engagement to business success. Engaged staff are more productive and are more likely to stay with the company
The global pandemic and lockdowns transformed how (and where) the majority of us work. Even after restrictions eased and people returned to offices, it was
Responding to staff feedback and taking action is the most important part of running an employee survey. In spending time providing feedback, employees will expect
